The Darlo Vault Help Center

How can I track my order?

You will receive an order confirmation email including a link to allow you to track your order. Click the link to find out when your order is expected to be delivered to your address or to store. If you placed your order as a registered customer, your order details will appear in your account: My Account > My Orders. You can also track your orders from this page
How can I check if my order has been despatched?

Once we despatch your order we will send you a despatch confirmation email. You can also check the status of your order using the link on your order confirmation email. Please allow up to 5 working days from the day of despatch for a standard delivery order to be delivered before contacting us.
I have received a notification saying that my order has been delivered but I cannot find it. What should I do?

Before getting in touch with us, please check that your delivery address was correct. Also please check around the house, with your neighbours and any possible secure locations. If you're still not able to find your parcel, please Contact us.
I have ordered several items at once. Will they all be delivered together?

Sometimes we have to split orders into multiple parcels. If you receive only a part of your order, please wait 5 working days before contacting Customer Services.
My order hasn't arrived yet, what do I do?

If your order has not arrived within 7 working days (standard delivery) or on the designated day (next day delivery), and we have not advised you of a delay, please Contact us
Can I make changes or cancel my order?

Once your order has been placed, we are unable to make any changes to the details of that order – the specific items, the delivery method or the delivery address. If you have made a mistake with your order or no longer want / need the items, you will need to go through the usual returns process when your order arrives with you.
My items/parcel have arrived damaged, what should I do?

If your order is damaged when you receive it, Complete the Contact Us form providing the order number and details of the damaged item(s), including photographs of the damage.
I have received the wrong item, what should I do?

We are sorry this has happened. Please complete the Contact Us form so our Customer Service team can sort it out for you.
Do you deliver internationally?

We currently don’t deliver to addresses outside of the UK.
Do you deliver to my location?

Standard UK Delivery We deliver to UK Mainland, Northern Ireland, Isle of Man, Scottish Highlands and Islands. Please note deliveries to areas outside UK Mainland may take a little longer. We currently do not deliver to Jersey, Guernsey, Republic of Ireland, BFPO (British Forces Post Office) postcodes and any PO Box addresses.
What if I’m not in?

Standard UK Delivery If you are not at home, the driver may leave the parcel in a secure location or with a neighbour, posting a card advising you where they have left it. If they are unable to deliver the parcel after 3 attempts, the parcel will be returned to our warehouse.
How Much Is Delivery?

Standard UK Delivery £3.99 (FREE if you spend over £50 online)
How long will it take to get my refund?

For an item(s) returned to store, your refund will be with you in 3-5 working days. This is the quickest way to receive a refund. If you returned your item(s) via Parcelshop or via Collection, your return may take up to 2 weeks to reach us and be processed. You will receive an email confirmation when your refund been actioned.
What if my order is cancelled?

We will let you know by email if we need to cancel your order for any reason. You will receive a cancellation and refund notification by email.
Can I find out when a product will be back in stock?

Unfortunately, we cannot give back in stock dates on specific items at this time. We often continue to show out of stock products online so that you have access to the product details, for when they are back in stock.